Recently, I served on a panel at the Publicity Club of New England’s “An Inside Look at Crisis Communications” program, along with other corporate and crisis communications veterans from the Boston area. We each shared some of our most memorable cases including events involving government funding cuts, infant product recalls, massive layoffs, insider trading, embezzlement, and my favorite of the evening – the potential euthanasia of all the animals at two state-run zoos.
While the cases ran the gamut of companies private and public, from small start-ups to large multinationals, in industries from consumer goods and high tech to pharmaceuticals and law firms, there were some consistent themes that arose from the discussion.
